Privacy Policy

Effective Date: May 13, 2026

Timber Pointe Apartments (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit timberpointeapartments.com (the “Site”), interact with our advertisements on social media platforms such as Facebook and Instagram, or otherwise communicate with us.


1. Information We Collect

We may collect the following types of information:

  • Information you provide to us: Your name, email address, phone number, mailing address, move-in date, apartment preferences, and any other information you submit through contact forms, tour requests, applications, or inquiries (including those submitted through Facebook lead ads).
  • Information collected automatically: IP address, browser type, device information, pages visited, referring URLs, and other usage data collected through cookies, pixels (including the Meta/Facebook Pixel), and similar tracking technologies.
  • Information from third parties: We may receive information about you from advertising platforms (such as Meta/Facebook), analytics providers, and other service providers we use to operate our business.


2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries, schedule tours, and provide leasing information.
  • Process rental applications and communicate with prospective and current residents.
  • Send marketing communications about availability, promotions, and community updates (where permitted).
  • Operate, maintain, and improve the Site and our advertising campaigns.
  • Measure ad performance and deliver more relevant advertising on platforms like Facebook and Instagram.
  • Comply with applicable laws and protect our legal rights.



3. Cookies, Pixels, and Tracking Technologies

Our Site uses cookies and similar technologies, including the Meta/Facebook Pixel, to understand how visitors use the Site and to deliver targeted advertising. These technologies may collect information such as your IP address, device identifiers, and browsing activity.

You can control cookies through your browser settings and adjust your advertising preferences directly with Facebook by visiting your Facebook Ad Preferences page. You can also opt out of interest-based advertising through the Digital Advertising Alliance at optout.aboutads.info.


4. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers: Vendors that help us operate our Site, manage leasing inquiries, run advertising, host data, or provide analytics.
  • Advertising platforms: Meta (Facebook and Instagram) and similar platforms, in connection with delivering and measuring ads.
  • Legal and safety reasons: When required by law, in response to legal process, or to protect the rights, property, or safety of Timber Pointe Apartments, our residents, or others.


5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.


6. Your Choices and Rights

You may:

  • Unsubscribe from marketing emails at any time by following the unsubscribe link in any message.
  • Request access to, correction of, or deletion of the personal information we hold about you.
  • Opt out of certain types of advertising as described in Section 3.

Depending on where you live, you may have additional rights under applicable privacy laws. To exercise any of these rights, contact us using the information below.


7. Children’s Privacy

Our Site and advertising are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.


8. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.


9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any information.


10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above. Material changes will be communicated through the Site or by other appropriate means.


11. Contact Us

If you have any questions or requests regarding this Privacy Policy or our privacy practices, please contact us:


Timber Pointe Apartments

Website: timberpointeapartments.com

Email: info@timberpointeapartments.com

Phone: 815-655-7377

Mailing Address: 248 Timber Ridge Ct., Joliet, IL, United States, Illinois